Home
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3
AR
Alex Rivera
Midwest Refreshment Services
Good morning, Alex.
Midwest Refreshment Services·—·—
Service Locations
West MI LakeshoreSales This Week
Messages
Output Menu performance ›
Today's Top Sellers
By meals servedDay-Part Performance
LiveRestock & Route Inventory ›
Tomorrow's Route
—Units Needing Restock
—Your Accounts View all ›
Top Accounts by Revenue
Full Equipment Manifest Filter & search ›
All Units
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Your Accounts
Every business you service. Drill into any account to see its sites and units.
Accounts
Equipment Fleet
Every unit in the field. Filter by account or location. Click any unit for drill-down.
All Units
Planogram & Meal Manifest
Manage the meal library and set shelf assignments for any unit.
Meal Manifest
—
Planogram Editor
Mon
Tue
Wed
Thu
Fri
Sat
Sun
—
Click a shelf to assign a meal. 32 shelves total.
Assigned: 0 / 32
Thermal & Time-to-Ready
Live per-shelf heating status. Know exactly when each meal is ready to serve.
Auto-refresh 30s
Shelf Heating Status
| Shelf | Meal & SKU | Loaded | Temp | Status | Ready In | Expires In |
|---|
HACCP Compliance Center
Audit-ready food safety. FDA Food Code 2022 compliant. 24-month retention.
24-Month Retention Status
FDA Food Code 2022 compliantTime in Danger Zone (30 days, per unit)
<135°F or >41°F ambientInspector Sign-Off
For health inspector verification during on-site audit. Seal appears on the exported PDF.
Sign-off sealed. Verified by —. Will be embedded on all exports until cleared.
Export Temperature & Compliance Log
Auto-Lockout Event Log
Below 135°F > 4hLive Shelf Thermal Grid
| Shelf | Meal | Temp | Status |
|---|
Inventory & Restock
Live inventory, spoilage tracking, predictive restock.
Last-Chance Sales
Expiring within 2hTomorrow's Restock Plan
Based on 30-day demand. Ready for 6:00 AM route.
Optimal load time: 6:00 AM
22 meals
Most Wasted (30d)
Alerts & Notifications
Monitor and resolve events across your fleet.
Ask Haven AI
Online
Virtual assistant. Ask about any alert, Auto-Lockout, restock, HACCP, or anything in your portal.
Open ›
Submit a Service Ticket
4-hr SLA
Escalate a hardware fault, connectivity issue, food safety concern, or platform bug to Haven support.
Open ›
Compliance Hub
Executed MSA, liability insurance, approved products, and your Haven key contacts.
Master Service Agreement · Executed
HOTLOGIC® HL32 SmartShelf™ MSA v4.0 · Enterprise Tier · 179 Active Units · Effective Mar 14, 2026 · Auto-renews Mar 14, 2027
✓ MSA Signed
✓ Exhibit A · 30 Products Approved
✓ Exhibit B · 179 Units Registered
✓ Exhibit C · Training Complete
✓ Insurance Current
Uploaded Documents Click either document to view
Fully Executed
MSA
v4.0
v4.0
HL32_MSA_v4.0_EXECUTED.pdf
Master Service Agreement
HL32 SmartShelf™ · Version 4.0 · 29 pages + Exhibits A, B, C
Uploaded by Operator · Verified
ACORD 25 · CERTIFICATE OF LIABILITY INSURANCE
NAMED INSURED
Midwest Refreshment Services, LLC
Alex Rivera, CEO · Grand Rapids, MI
Carrier
Travelers
Policy #
MRS-GL-2026-847291
Gen. Liability
$1M / $2M agg
Product Liab.
$2M
★ Haven Innovation, Inc. — Additional Insured
Effective 08/14/2025 – 08/14/2026
ACORD
25
25
Liability_Insurance_MidwestRefreshment_2026.pdf
Liability Insurance Certificate
ACORD 25 · Uploaded by Alex Rivera (Midwest Refreshment Services) · Per MSA §15.2
Operator's Liability Insurance Certificate Uploaded by Midwest Refreshment Services · Verified by Haven
CERTIFICATE OF LIABILITY INSURANCE
ACORD 25 (2016/03)
DATE (MM/DD/YYYY)
04/17/2026
04/17/2026
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. This certificate does not amend, extend or alter the coverage afforded by the policies below. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.
| PRODUCER | Travelers Insurance Agency of West Michigan 3620 Beeline Dr NW · Grand Rapids, MI 49504 (616) 555-7120 |
CONTACT | Karen Beckley [email protected] |
| INSURED |
Midwest Refreshment Services, LLC
4215 Chicago Dr SW · Grand Rapids, MI 49548
Attn: Alex Rivera, Chief Executive Officer
|
||
COVERAGES CERTIFICATE NUMBER: MRS-GL-2026-847291 REVISION NUMBER: 2
| TYPE OF INSURANCE | POLICY NUMBER | EFF DATE | EXP DATE | LIMITS | |
|---|---|---|---|---|---|
| ✓ | COMMERCIAL GENERAL LIABILITY ☒ OCCURRENCE ☐ CLAIMS-MADE |
TRV-GL-9384-2025 | 08/14/2025 | 08/14/2026 | EACH OCCURRENCE: $1,000,000 GENERAL AGGREGATE: $2,000,000 PRODUCTS-COMP/OP: $2,000,000 |
| ✓ | PRODUCT LIABILITY Food & beverage endorsement |
TRV-PL-9384-2025 | 08/14/2025 | 08/14/2026 | EACH OCCURRENCE: $2,000,000 AGGREGATE: $4,000,000 |
| ✓ | WORKERS' COMPENSATION | TRV-WC-9384-2025 | 08/14/2025 | 08/14/2026 | EACH ACCIDENT: $1,000,000 |
| ✓ | COMMERCIAL AUTO | TRV-CA-9384-2025 | 08/14/2025 | 08/14/2026 | COMBINED SINGLE LIMIT: $1,000,000 |
★ ADDITIONAL INSURED ENDORSEMENT — PER MSA §15.2
Haven Innovation, Inc. · Grand Haven, Michigan is named as ADDITIONAL INSURED on the Commercial General Liability and Product Liability policies listed above, as respects operations performed by the Insured under the Master Service Agreement dated March 14, 2026 (MSA-MRS-26-0314-V4). Coverage is primary and non-contributory.
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES:
Vending, refreshment services, and unattended food access via HOTLOGIC® HL32 SmartShelf™ equipment across 60 locations in the West Michigan lakeshore territory. Operator maintains 179 HL32 units under Master Service Agreement with Haven Innovation, Inc.
Vending, refreshment services, and unattended food access via HOTLOGIC® HL32 SmartShelf™ equipment across 60 locations in the West Michigan lakeshore territory. Operator maintains 179 HL32 units under Master Service Agreement with Haven Innovation, Inc.
Karen Beckley
Karen Beckley · Licensed Producer · Michigan License #0872941
ACORD
25
25
© 1988-2016 ACORD CORPORATION
All rights reserved
All rights reserved
Exhibits & Attachments
Approved
🍝
CHICKEN ALFREDO · 11 oz · 620 cal
Exhibit A · Approved Products
30 validated SKUs · CPET flat-bottom sealed containers · 10–12 oz
179/179 Complete
179
Units Registered
Exhibit B · Unit Registration
Site acceptance forms · Anti-tip brackets · Photo documentation
13 Topics Complete
8
Personnel Certified
Exhibit C · Operator Onboarding
FDA Food Code, IP restrictions, Auto-Lockout protocol, fault reporting
Container Specification (per MSA §5.5)
- Flat Bottom Requirement: All containers must have a completely flat bottom. Domed, ridged, or recessed bottoms are prohibited.
- Sealed Lids: Thermally sealed peel-back cover or snap-on lid. Top film on prepackaged meals must not be pierced.
- Protein Placement & Size: Densest items at the bottom in direct proximity to the heating surface. HL32 optimally accepts a 10oz meal per shelf.
- Material Compatibility: Containers must be certified for high-heat applications up to 212°F and compatible with conduction heating.
- Loading Position: Meals must be centered on the SmartShelf to maximize contact with the heated surface.
- Labeling: Nutrition and allergen label affixed to lip of container, readable through shelf glass. Label must include meal name, net weight, calories, allergens, use-by, commissary ID.
Signatories
Executed via DocuSign · MSA v4.0 · Full audit trail available.
Operator
Alex Rivera
Chief Executive Officer
Midwest Refreshment Services
A. Rivera
Signed Mar 14, 2026 · 09:42 EST
Haven Innovation
Jake Wisner
Chief Commercial Officer, SVP
Haven Innovation, Inc.
J. Wisner
Signed Mar 14, 2026 · 10:18 EST
Key Contacts Your Haven team
Commercial Leadership
JW
Jake Wisner
Chief Commercial Officer & SVP
Haven Innovation, Inc.
Your signatory on MSA v4.0
Expansion, renewals, commercial terms, strategic partnership inquiries
Partnerships
BY
Bernie Youngblood
Director of Partnerships
Haven Innovation, Inc.
Strategic partnerships, channel development, engagement & executive sponsorship
Sales
PL
Paul Langel
Director of Sales
Haven Innovation, Inc.
Account development, product demos, fleet expansion, site walkthroughs
Sales
TC
Tom Cusick
Director of Sales
Haven Innovation, Inc.
Lead generation, product demos, account development, relationship building
Meals
Chef-crafted frozen meals for your HL32 fleet · Supplied by HOTLOGIC Hospitality
HOTLOGIC® Hospitality · New
Complete your HL32 program with Haven-supplied meals.
22 chef-crafted frozen meals, drop-shipped direct to your sites or through your preferred distributor. Every meal is designed for the HL32 SmartShelf™ — same tray footprint, same spec, same Haven relationship. One vendor for equipment and meals. Volume pricing for enterprise operators.
22
Chef-Crafted Meals
12/case
Case Pack · MOQ
$3.40–$5.25
Per-Meal Range · Volume Dependent
Drop-Ship
Direct or Distribution
First meal order? Your initial order runs through quote with Bernie Youngblood and your Haven rep. Once your account and delivery location are set up, you'll unlock click-to-reorder inside this portal. Net 30 terms apply per your MSA.
About pricing. The per-meal range above ($3.40–$5.25) reflects volume-dependent wholesale pricing from Buka (our co-packer partner) under the HOTLOGIC® label. Final pricing and shipping are quoted together based on your order size, delivery frequency, and shipping method (direct from packager, or through your wholesale distributor). Bernie Youngblood and your Haven sales rep will respond to every quote request within one business day.
Technology Access Portfolio
The SmartShelf™ Engine — autonomous thermal intelligence. hEAT when you're ready.™
📘 Technology Access Portfolio · 2026
We don't just sell products.
We engineer access.
We engineer access.
We happen to make the hardware and software, too. Every product in this portfolio is powered by the SmartShelf™ Engine — low-and-slow conduction heating with zero buttons, zero timers, zero monitoring, zero venting. We removed the barriers. You get the access.
H A V E N I N N O V A T I O N
HOTLOGIC®
Technology Access
Portfolio
Portfolio
2026
hEAT when you're ready.™
Order Equipment Three ways to order · Instant PO or guided checkout
1 Select Quantities
🗄️
HL32 SmartShelf™
Enterprise · Connected · 32 shelves
$12,500 / unit + Delivery
Lead time: 6–8 weeks · Requires MSA
📦
HL8
Mid-market · Asset · 8 shelves
$2,500 / unit + Delivery
Lead time: 2–3 weeks · In stock
🍱
HL4
Compact · Asset · 4 shelves
$1,500 / unit + Delivery
Lead time: 1–2 weeks · In stock
Total units: 0
Equipment subtotal: $0
Delivery: Calculated at checkout
Pricing does not include freight/delivery. Enterprise volume pricing applies over 25 units. Final pricing confirmed on PO / invoice.
2 Authorized User
Only MSA signatories and authorized purchasers appear here. Manage authorized users
3 Choose How to Complete Your Order
Best for enterprise procurement
Submit Purchase Order
Upload your PO · Net 30 billing · Invoice sent within 1 business day
- Upload signed PO (PDF or image)
- Haven confirms inventory & lead time within 4 business hours
- Invoice issued on ship date · Net 30 per MSA §11
- Best for: fleet expansion, multi-site rollouts, recurring orders
Best for small orders & pilots
Checkout on hotlogic.com
Credit card or ACH · Immediate order confirmation · Ship next business day
- Your cart pre-populates on the Haven appliance site
- Pay by card, ACH, or stored vendor terms
- Ships within 1 business day (HL4 & HL8 in stock)
- Best for: single units, pilot sites, quick add-ons under 10 units
Best for complex configs or pricing conversations
Request a Callback
Jake Wisner (CCO) or Paul Langel (Field Service) will call within 4 business hours
- We call you — schedule a time that works
- We walk you through pricing, specs, and deployment
- We take the order over the phone and issue the invoice
- Best for: multi-site rollouts, custom configs, volume pricing talks
Personal Access · Autonomy Meal freedom on your terms
For the individual. A hot, quality meal on your schedule — not a timer's. SmartShelf™ Engine in a portable form factor.
Personal
💼
Wall Plug & 12V
HOTLOGIC® Mini
Personal Point of Access
A hot meal, wherever your day takes you — your schedule, your terms.
Dimensions9.5" × 7" × 2.75"
Weight2.0 lbs
Power120V AC / 45W · 12V DC
Heat Range160°F – 170°F
ColorsBlack · Pink · Purple
For: workforce lunch programs, employee gifting, truck drivers, remote workers
Personal · Expandable
👜
Wall Plug & 12V
HOTLOGIC® Mini XP
Personal Point of Access · Expandable
Same freedom, more room — pack the meal and everything that goes with it.
Dimensions9.5" × 7.5" × 3.5"
Weight2.0 lbs
Container8.75" × 6.75" × 2.5"
ExtrasZippered storage pocket
Colors5 colors available
For: professional lunch programs, meal prep enthusiasts, workforce gifting
Family
🍲
Wall Plug
HOTLOGIC® Max
Family Point of Access
Feed the whole family — not the clock.
Dimensions17" × 11" × 6"
Weight3.2 lbs
Container9" × 13" × 3.75"
Power120V AC / 100W
Fits9×13 casserole dish
For: family meals, corporate employee appreciation, gifting programs
Family · Expandable
🎒
Wall Plug
HOTLOGIC® Max XP
Family Point of Access · Expandable
The family meal, fully loaded — food, sides, utensils, all in one carry.
Dimensions17" × 11" × 6"
Weight3.5 lbs
Container9" × 13" × 3.75"
ExtrasZippered top compartment
Colors6 colors available
For: catering pickup, family events, mobile culinary programs
Commercial Access · Infrastructure Autonomous meal technology for the workplace
For the workplace. A single Point of Access that replaces the breakroom microwave, saves labor, and feeds your people better. Zero infrastructure required — no venting, no hoods, no fire suppression.
4-Shelf
🗄️
Stackable 3x
HOTLOGIC® 4
SmartShelf™ Engine · 4-Shelf Point of Access
Four meals, zero supervision — the breakroom just got its upgrade.
Shelves4 independently heated
Dimensions11.75"W × 15"H × 12.625"D
Weight24 lbs
Power560W · 120V · NEMA 5-15P
StackableUp to 3 units (12 meals)
DoorBlack or Clear
CertifiedETL #3134846
For: small break rooms, clinics, waiting rooms, single-location pilots · SKU 16800188 / 16800299
8-Shelf
📦
Standard & Touchless
HOTLOGIC® 8
SmartShelf™ Engine · 8-Shelf Point of Access
Eight meals, one footprint — the breakroom microwave just became irrelevant.
Shelves8 independently heated
Dimensions27.7"W × 15"H × 12.6"D
Weight47 lbs
Power560W · 120V · NEMA 5-15P
StackableUp to 3 units (24 meals)
Door OptionsManual or Touchless Sensor
CertifiedETL #3134846
For: corporate break rooms, satellite offices, clinics, boutique hotels · 4 SKUs available
★ Your Product · 179 Deployed
🏛️
Enterprise · Controlled Access
HOTLOGIC® 32
Enterprise Meal Infrastructure · 32 SmartShelves
This isn't a holding cabinet — it's the infrastructure that makes hot meal programs work.
Shelves32 independently monitored
Dimensions30"W × 79"H × 26.09"D
Weight175 lbs · 4× 2" casters
Power2,400W · Dedicated 20A · 5-20R
AccessAuto-lock · PIN admin · Battery backup
IntegrationNon-POS (Kiosk) or CA+POS
CertifiedETL Listed · NSF Certified
For: hospitals, universities, corporate campuses, airports, high-traffic retail
Specialty Access · Opportunity The SmartShelf™ Engine, adapted to any category
For retail, vending, and micro-markets. The SmartShelf™ Engine purpose-built for specific food categories. Zero labor, zero venting, maximum margin.
8-Shelf Soup
🍜
~1 serving / 3 min
HOTLOGIC® Souper
SmartShelf™ Engine · Soup Point of Access
Soup that's always ready, never sitting — fresh-served quality without the steam table.
Shelves8 SmartShelf™ · 40W each
ConstructionCommercial stainless steel
Throughput~1 serving every 3 min
CertifiedETL · NSF
For: soup service programs, micro-markets, vending operators
Pizza
🍕
Zero venting
HOTLOGIC® Pizza Oven
SmartShelf™ Engine · Pizza Point of Access
Fresh-baked pizza without the pizzeria — hot, ready, zero labor.
EngineSmartShelf™ — pizza-specific
ConstructionCommercial stainless steel
OperationFully autonomous
CertifiedETL · NSF
For: vending, micro-markets, high-margin grab-and-go retail
Rotisserie
🍗
$9B category
HOTLOGIC® Rotisserie Chicken
SmartShelf™ Engine · Rotisserie Point of Access
The most popular grab-and-go item in America — now available where it never was before.
EngineSmartShelf™ — whole chicken
ConstructionCommercial stainless steel
OperationFully autonomous
CertifiedETL · NSF
For: grocery, convenience stores, underserved food-access locations
Coming Soon · 2026 Launch Pre-order reservations open
The next chapter — dual-function and high-capacity infrastructure. Contact sales to reserve production allocation.
Coming Soon
🏢
30-meal hot + 4-shelf cold
HOTLOGIC® Hot Cold Combo
Dual-Function Controlled Access · Integrated POS
Two functions. One footprint. Zero labor.
Hot Chamber30-meal SmartShelf™ upper
Cold Storage4-shelf refrigerated lower
InterfaceFlat-screen + POS terminal
AccessSmart secure door · independent
Voltage120V AC (target)
For: corporate break rooms, unattended retail, high-traffic shared environments
Coming Soon
🥘
6-pan high-capacity
HOTLOGIC® Hotel Pan Oven
6-Pan High-Capacity Point of Access
Catering-grade hot hold. Zero venting. Anywhere there's an outlet.
Shelves6 SmartShelf™ · 1 hotel pan each
Pan SizeStandard 2.5" hotel pan
DoorGlass · warm-lit interior
MobilityHeavy-duty casters
Target CertsNSF/ANSI 4 · UL 197
For: corporate catering, commissary kitchens, meal delivery ops, off-site events
Follow HOTLOGIC® Recipes · New products · Customer stories